What is Six Sigma?
Six Sigma is a methodology, a statistical analysis tool and a management system designed to streamline business processes by eliminating defects. The implementation of Six Sigma aims to improve and sustain quality, eliminate waste and increase profit. This is achieved by the:
- Reduction of variations in processess
- Measuring, analysis, improvement and control of processes
- Involvement and commitment of the whole organisation including top level management
Processes are measured and defects recorded, the objective of Six Sigma is to operate processes with less than 3.4 defects per one million opportunities. The implementation of these processes can enable huge savings for the organisation. Motorola claims that the implementation of Six Sigma saved the company in excess of 17 billion American dollars.
Originally developed for the manufacturing industry Six Sigma is now applied to the service industry. This means, however that rather than measuring manufacturing processes for defects, organisations need to look to their employees. Streamlining employees’ performance may cause problems; the human factor needs to be taken into consideration. It may look good on paper to have fewer employees serving more customers, but customer and employee satisfaction may suffer. To improve the Six Sigma system for the service industry, more emphasis is needs to be placed on:
- Understanding and managing customer needs
- Adapting business processes to meet those needs
- Using data analysis to minimise variation in those processes
- Using the above to quickly improve existing processes using sustainable practices
hello,
I hear about six sigma but haven’t any details about exept what i’m reading on the net.
Im a learning and devlopment manager in mutinational telecom company.
What do you suggest for me do I start with lean six sigma or yellow or green.
Please send me more clarification .
Best regards,
Samir Malki
Orascom Telecom
Talent Development Manager
Dear Samir,
In answer to your question I have provided a little more clarification regarding the different Six Sigma Belt levels below:
Yellow Belt - Suitable for somebody who is going to be a Team Member of a Six Sigma project team. Yellow Belt level will provide a basic understanding the key processes and some of the basic tools.
Green Belt - Suitable for somebody will be the Team Leader of a Six Sigma project team. Green Belt level training provides a good understanding of the processes and many of the tools. Six Sigma Green Belts will understand a number of key statistical techniques but not be an expert in their application.
Black Belt - Suitable for delegates who are leading or supporting multiple Six Sigma projects on a continuous basis – it is their full time job. They may also be providing internal training programmes for Green Belts. They need to thoroughly understand Six Sigma processes and a wide range of statistical and process improvement tools.
I hope this helps. If you are new ro Six Sigma, our recommendation would be to start with the 5-day Lean Six Sigma Green Belt course (you do not have to have any Six Sigma experience as a pre-requisite). You should then run at least one project as a Green Belt before going on to take the 10-day Six Sigma Black Belt Conversion course.
If you require any further information please feel free to post again, or to call me on +44 (0)1273 622272.
Kind Regards
Colin Welch
Training Manager
Silicon Beach Training
hello!
I have a doubt in six sigma. How to reduce the no. of customer clarification per requirment.
assume we have 10 requirments.
Requirments no. of times we contacted customer
4 10
3 7
3 6
Now we have to avoid the no. of contacts. So what are the ways there to get this?
Waiting for your reply
Six sigma training is essential, as in my case I recently took the Six Sigma Green Belt in health care from Villanova University Online, and I can now address issues facing the hospital I work in. My next step is to take the Lean Six Sigma and eventually work my way to the Master Black Belt.