training Introduction

Total Quality Management (TQM) consists of organization-wide determinations to instil a climate in which an organisation continuously improves its ability to deliver high-quality merchandises and services to customers. Total Quality Management certification is planned to give the student a resilient understanding of TQM and how to apply it in a professional work atmosphere. This course covers all basic TQM values and gives the student a solid understanding of TQM and how it is useful in a business setting. Total Quality Management is a management process that originated in the 1950s and has steadily become more popular since the early 1980s.

Total Quality is a report of the culture, attitude, and organisation of a company that strives to provide customers with products and facilities that satisfy their needs. The culture necessitates quality in all aspects of the company’s operations, with progressions being done right the first time and liabilities and waste eradicated from tasks. Total Quality Management (TQM) is a process by which management and employees can become involved in the continuous development of the production of goods and facilities. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.

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trainingCourse Details

Total Quality Management (TQM) is a scientific method to management and employees to be involved in the continuous improvement of processes fundamental the production of goods and services. This approach is essential to business, industry, evidence-based medicine and many other restraints. Delegates will know about censoriously appraise management techniques, choose proper statistical techniques for improving processes and write bangs to management describing methods and mentioning ways to improve them. People need to be aware of what they can and can't do with data. Management is limited to what it knows and so too is the organisation. Mindfulness of statistical techniques and their use is paramount to collecting information and making decisions.

Exam Duration: 3 Hours

  • Open book
  • This exam includes 4 Section (1 for each perspective)
  • Each section contain 20 individual questions giving total 80 questions in this exam
  • Pass marks for this exam 50%


  • Introduction to Quality
  • Total Quality in organizations
  • Philosophies and frameworks
  • Six Sigma and Process Improvement
  • Design for Quality and Product Excellence
  • Statistical process control
  • Leading, Building and sustaining performance excellence
  • Strategic focus for Performance Excellence
  • Process management
  • Performance measurement and information management
  • Introduction to Quality Management
  • Concept of Quality
  • Customer Retention
  • Process Capability and Six Sigma
  • Tools and Techniques for Quality Management
  • The Seven Tools of  TQM
  • Concept of Quality Circle
  • Statistical Process Control
  • Quality Management Systems
  • Fundamentals of Total Quality Management
  • Leadership and Total Quality Management
  • Continuous process improvement
  • Essential Total Quality Management tools
  • Benchmarking
  • The TQM implementation model
  • Managing customer expectations
  • Enabling employee involvement
  • Introduction
  • Quality definition and scope
  • Quality planning
  • Quality tools
  • Metrology, Measurement Assurance
  • Quality in the design phase
  • Quality in the manufacturing stage
  • Quality in the procurement phase
  • Quality management systems
  • Six Sigma methodology

Total Quality Management principles:

  • Core principles in achieving Total Quality Management
  • Prevention not correction
  • Customer focus

Techniques used in Total Quality Management:

  • Process improvement
  • Benchmarking
  • Cause and effect
  • Measurement
  • Cost of quality

Defining Total Quality Management:

  • the concept of Total Quality Management
  • The philosophy behind Total Quality Management
  • Leading lights and their ideas

Implement of Total Quality Management:

  • Principles of Leadership
  • Commitment and involvement
  • Organizational culture

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