training Introduction

Total Quality Management (TQM) defines a management approach to long–term success through customer satisfaction. In a TQM effort, all participants of an organisation donate in humanizing systems, techniques, services and the values in which they work. Total Quality Management (TQM) is a complete prolific maintenance, defines a management approach to long-term success through customer satisfaction. In a TQM exertion, all cronies of an organization participate in improving process, services, products, and the culture in which they work.

Total excellence management can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses to plan, data, and effective communications to participate the quality discipline into the culture and activities of the organization. Total quality management (TQM) contains organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts certainly draw heavily on the earlier developed tools                          

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trainingCourse Details

Total Quality Management(TQM) is the continuous procedure of reducing or eliminating errors in manufacturing, reshuffling supply chain management, cultivating the customer experience, and certifying that employees are up-to-speed with their training. Total quality management aims to hold all gatherings involved in the production procedure answerable for the overall quality of the final product or facility. Total Quality Management (TQM) is an organized approach to overall organizational management. The focus of the process is to improve the quality of an organization's outputs, including goods and services, through continual improvement of internal applies. The values set as part of the TQM approach can reflect both domestic imports and any industry standards currently in place. Industry standards can be defined at multiple levels and may include adherence to various laws and procedures governing the operation of the particular business. Industry standards can also include the production of items to an understood norm, even if the norm is not backed by official regulations.

The values set as part of the TQM approach can reflect both domestic imports and any industry standards currently in place. Industry standards can be defined at multiple levels and may include adherence to various laws and procedures governing the operation of the particular business. Industry standards can also include the production of items to an understood norm, even if the norm is not backed by official regulations.

Exam Duration: 3 Hours

  • Open book
  • This exam includes 4 Section (1 for each perspective)
  • Each section contain 20 individual questions giving total 80 questions in this exam
  • Pass marks for this exam 50%

Introduction:

  • Introduction to Quality Management
  • Concept of Quality
  • Customer Retention
  • Process Capability and Six Sigma
  • Tools and Techniques for Quality Management
  • The Seven Tools of  TQM
  • Concept of Quality Circle
  • Leading, Building and sustaining performance excellence
  • Strategic focus for Performance Excellence
  • Process management
  • Performance measurement and information management
  • Statistical Process Control
  • Quality Management Systems
  • Introduction to Quality
  • Fundamentals of Total Quality Management
  • Leadership and Total Quality Management
  • Continuous process improvement
  • Essential Total Quality Management tools
  • Benchmarking
  • The TQM implementation model
  • Total Quality in organisations
  • Philosophies and frameworks
  • Six Sigma and Process Improvement
  • Design for Quality and Product Excellence
  • Statistical process control
  • Managing customer expectations
  • Enabling employee involvement
  • Introduction
  • Quality definition and scope
  • Quality planning
  • Quality tools
  • Metrology, Measurement Assurance
  • Quality in the design phase
  • Quality in the manufacturing stage
  • Quality in the procurement phase
  • Quality management systems
  • Six Sigma methodology

Defining Total Quality Management:

  • the concept of Total Quality Management
  • The philosophy behind Total Quality Management
  • Leading lights and their ideas

Total Quality Management principles:

  • Core principles in achieving Total Quality Management
  • Prevention not correction
  • Customer focus

Techniques used in Total Quality Management:

  • Process improvement
  • Benchmarking
  • Cause and effect
  • Measurement
  • Cost of quality

Implement of Total Quality Management:

  • Principles of Leadership
  • Commitment and involvement
  • Organizational culture

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